Privacy Policy

1. Information We Collect

We collect the following types of personal information:

1. a) Information you provide directly:

• Your name and email address when you subscribe to our mailing list or download a freebie

• Contact details and health information shared when booking a consultation or enrolling in a program

• Communications sent to us via our contact form or email

1. b) Information collected automatically:

• IP address and browser/device information when you visit this Website

• Pages visited, time spent on the Website, and referring URLs (via Google Analytics 4)

• Cookies and similar tracking technologies (see Section 6 below)
  
  

2. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our services and programs

• Communicate with you regarding bookings, program updates, and account information

• Send you educational content, wellness resources, and promotional emails (where you have opted in)

• Understand how visitors use our Website to improve your experience

• Comply with legal obligations

We will only use your information for the purposes it was collected for, or purposes directly compatible with those stated here.

3. Email Marketing & Communications

If you subscribe to our mailing list or download a resource from our Website, your email address will be added to our email marketing platform (ConvertKit). We will only send you marketing emails with your consent.

You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email, or by contacting us directly at hello@drbhavnasingh.com. Unsubscribing from marketing emails will not affect transactional communications related to services you have purchased.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• io — for appointment scheduling and booking management

• ConvertKit — for email marketing and subscriber management

• Google Analytics — for Website traffic analysis

• SiteGround — our Website hosting provider

Each of these service providers has their own privacy policy and is contractually required to protect your information and use it only for the purposes we specify.

We may also disclose your information where required by law, court order, or government authority.

5. Health Information

When you engage with our health and wellness services, you may share sensitive health-related information with us. We treat this information with the utmost care and confidentiality. Health information will only be used to deliver the services you have requested and will not be shared with third parties except as required by law.

6. Cookies

This Website uses cookies — small text files stored on your device — to improve your browsing experience and analyse Website traffic. The types of cookies we use include:

• Essential cookies: Required for the Website to function correctly

• Analytics cookies: Used by Google Analytics to understand how visitors interact with our Website (anonymous data only)

• Marketing cookies: May be used to deliver relevant content based on your interests

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of this Website. By continuing to use this Website, you consent to our use of cookies as described above.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymise it.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Please take care when sharing sensitive information and do not send personal health details via unsecured email.

9. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or incomplete information

• Request deletion of your personal information (subject to legal obligations)

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us at hello@drbhavnasingh.com. We will respond to all requests within a reasonable timeframe.

10. Children’s Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

11. Third-Party Websites

This Website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Your continued use of the Website after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: hello@drbhavnasingh.com

Website: www.drbhavnasingh.com